Support
The Polish version is the primary version. This page explains how cancellations, complaints and refunds work for café orders.
Last updated: 21.09.2026
If you want to cancel an order, contact Margot as soon as possible at kontakt@margotcafe.pl or use the cancellation function available in the Service, if active.
If preparation of the order has not yet started, we will try to cancel it.
After product preparation has started, cancellation may be limited, especially for fresh food and drinks prepared specifically to order.
For many online contracts, consumers have a 14-day statutory right of withdrawal.
However, the law provides exceptions. The right of withdrawal does not apply, among other things, to goods that are liable to deteriorate or expire rapidly.
For this reason, the statutory right of withdrawal generally does not apply to fresh food products and drinks prepared by Margot.
If Margot starts selling other goods in the future for which the statutory right of withdrawal applies, the relevant information will be provided to the customer before purchase.
The right to submit a complaint is independent from the right of withdrawal.
If the product received does not match the order, has a quality defect or there is another issue with order fulfilment, you may submit a complaint by e-mail at kontakt@margotcafe.pl or directly at the Margot café.
To help us identify the order faster, you may provide the order number, purchase date, description of the issue and contact details.
Margot reviews complaints in accordance with applicable law. A response to a consumer complaint will be provided no later than within the statutory period of 14 days.
A receipt is not the only admissible proof of purchase and the lack of a receipt alone does not deprive the consumer of the right to submit a complaint.
Online orders are currently paid at pickup in the café.
If, as a result of an accepted complaint, the customer is entitled to a full or partial refund, the refund will be made without undue delay, in accordance with applicable statutory deadlines and in a manner agreed with the customer.
After online payments are launched, this section will be updated with refund rules for online payments.
MPQL sp. z o.o. ul. Kompozytorów 3/93 31-356 Kraków KRS 0001266084 NIP 6772547115 kontakt@margotcafe.pl